Return PolicyYour satisfaction is our top priority. We guarantee the quality of our products and we want you to be completely satisfied with your purchases. If for any reason you are not completely satisfied with your purchase, we will be happy to exchange the item for you to better meet your needs and tastes. You can return the purchased items within 30 days of receipt for an exchange or full refund (less shipping charges) subject to Return Conditions.
We are always striving to make the Return and Exchange process as easy and hassle-free for you as possible. It is simple, providing you follow our Return and Exchange Instructions. Please contact our fully trained team of Return Specialists should you have further questions.
Return Conditions
Items must be returned in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging, with all accessories, kit components, promotional items, and instruction manuals included. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.
Used or damaged items and returns with promotional items missing will not be accepted.
To help us continue being a Best Value Provider, please be sure to include all the free and promotional items, as well as all applicable accessories and literature, received with the original order in case of a return. Generally, as a “rule-of-thumb" you return the items to us the same way we sent them to you - in the same condition and with all the original contents. If a promotional item is missing, its value will be added to the original price you paid for the order, thus reducing the amount of the refund, if such is issued.
We do not accept returns on customized orders. Please see Return Policy Exceptions for more information on non-returnable items. All charges related to the return of items to OpticsPlanet, Inc. are the responsibility of the customer.
Restocking Fees
There is no restocking fee for returns of unopened, unused, and untested items returned within 30 days. Please keep in mind that restrictions apply (see Return Policy Exceptions for more details.) A restocking fee of 15% will be applied to returns of opened, used, or damaged products to cover our processing, packing, shipping expenses and credit card fees. Additional fees may apply if the item is not returned in its original packaging. The restocking fee will be waived in the event of a replacement order of equal or greater value being placed at our online store at the time of return. We reserve the right to charge a restocking fee of up to 15% for the return of resalable items outside of the policy stated here.
Exchanges
If you are not fully satisfied with your purchase, we will be happy to exchange it for you. Please return the item to us within 30 days and experience no restocking fees, providing the item is in NEW (unopened, unused, untested and resalable) condition and it does not fall into our Return Policy Exceptions category. Please follow the simple steps outlined in Return and Exchange Instructions.
Exchanges In Case Of Shipping Damage
If an item comes damaged as a result of shipping, we will be happy to exchange it for you. An insurance claim has to be filed and finalized before compensation is issued to the customer or product is replaced. Please contact us within 3 business days of delivery to initiate a claim. A damaged item returned for a replacement may be repaired or exchanged at OpticsPlanet, Inc.’s discretion. See Shipping Damage and Lost Packages for more information.
Refunds
Product Refunds. We will be happy to issue a refund to you providing the Return Conditions are met. In the event of non-compliance with these requirements, a refund will be issued in accordance with the condition of the returned merchandise and the value of missing items, if any. No refunds will be issued before merchandise is received and evaluated.
Shipping Refunds. Shipping charges on returns are not refundable. We do not offer refunds for shipping charges, including but not limited to domestic Ground, Express or International shipping. Please be advised that we are unable to refund any fees imposed by an entity other than OpticsPlanet, such as customs or brokerage fees.
Manufacturing Defects
Items with manufacturing defects must be sent directly to the specific manufacturer in accordance with the Warranty terms.
Return and Exchange Instructions
Being a Best Value Provider, we have created a hassle-free Return and Exchange process with step-by-step guidelines for your convenience. The process is simple providing you follow the instructions.
To return or exchange an item, please follow these simple steps:
- Fill out and submit an RMA Request Form online to obtain a Return Merchandise Authorization (RMA) number. No return or exchange will be accepted without an RMA Number.
- Once your RMA request is submitted, you will see a page with Return Instructions and Merchandise Return Label which contains an RMA number that is valid for 10 business days.
- Pack the unit securely using original packing material. Please note that we do not accept COD shipments. Use UPS or USPS service with delivery notification. Using one of these two shipping methods will make shipment tracking possible. Please insure the package for full value of the merchandise. The merchandise is still your property until it reaches our warehouse and we are not responsible for any shipping damages occurring at this point.
Please remember to include all the contents such as promotional items, accessories, and instruction manuals that came in the original order.
Please note that we are not responsible for lost or stolen returned merchandise.
- You will get a notification as soon as the return has been processed.
All returns are processed within 1-3 weeks of the receipt of returned merchandise. Refunds, when applicable, are issued within 2 weeks of processing the return as credit card companies vary in their processes of posting credits back to your account.
Policy Exceptions
We do not accept returns on:
Restocking fees are charged for the return of:
Inspect merchandise immediately upon delivery before the carrier leaves.
If you detect visible physical damage or missing items, refuse the package.
Contact us immediately if damage has been detected.
If you receive damaged merchandise or do not receive it at all, the carrier will need to conduct an investigation. Please notify us immediately about the problem within 3 business days of receipt. DO NOT discard the shipping carton and manufacturer’s packaging to facilitate the investigation process if necessary.
All claims are usually processed within 2 weeks from the time of initiation. If the carrier claims responsibility for the lost or damaged item, insurance reimbursement will be issued to ShrinersMall.com In return, a replacement item will be sent to you.
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